Terms of Service

HeadroomSIO— Headroom (manager web app) & StaffSide (staff mobile app)
Effective July 1, 2026 · Last updated July 1, 2026

These Terms of Service ("Terms") are an agreement between you (the restaurant and its authorized users — "you") and Walker Thomas O'Brien Brown, sole proprietor, doing business as HeadroomSIO ("we," "us," "our"), for use of the Headroom manager web app and the StaffSide staff mobile app (together, the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

1. Who can use the Service

You must be at least 18 and using the Service for a business (a restaurant or similar venue). If you accept these Terms on behalf of a business, you represent that you're authorized to bind that business.

2. Your account

Keep your login credentials and access PINs secure. You're responsible for activity under your account and for the accounts and access you create for your managers and staff. Tell us promptly if you suspect unauthorized use.

3. Staff data — your responsibilities

The Service lets managers enter information about their staff (names, pay rates, availability, performance notes, tips, and similar). For that information:

• You are the controller and we are your processor. We process staff data only to provide the Service and only on your instructions, as described in the Privacy Policy.
• You confirm you have the right to enter and use that data and that you'll give your staff any notice and honor any rights the law requires (for example, access or deletion requests).
• You'll respond to your staff's requests about their own data; we'll assist you as your processor.

4. Acceptable use

Don't use the Service to break the law, infringe others' rights, upload malware, attempt to breach security or access other venues' data, reverse engineer the Service, or resell it without our permission. We may suspend accounts that put the Service or other customers at risk.

5. Subscriptions, billing, and cancellation

• The Service is offered on a subscription at a flat published price. Billing is handled by Stripe; we don't store your card details.
• Your subscription renews automatically each billing period until you cancel. Fees are charged at the start of each period.
• You can cancel anytime; cancellation stops future renewals and takes effect at the end of the current period.
• Refunds:Fees already paid are generally non-refundable, but we'll consider a refund at our discretion where there's good cause (for example, a billing error or a genuine problem with the Service). Email us and we'll work it out.
• Prices may change; we'll give reasonable notice before a change applies to your next renewal.
• You're responsible for any applicable taxes.

6. Your data and our license to use it

As between you and us, you own the data you put into the Service(your business data and the staff data you enter). You grant us a limited license to host, process, and display that data only as needed to provide the Service and as described in the Privacy Policy. We don't sell your data.

7. Aggregate insights (opt-in)

If you turn on the benchmarking option (off by default), you allow us to use your sales and inventory data in anonymized, aggregated form to produce cross-venue benchmarks and demand insights. You can turn this off at any time, which stops future use. This is described in the Privacy Policy.

8. Third-party services

The Service relies on third parties such as Supabase, Stripe, Google, Expo/EAS, and the optional Area Pulse event sources. Your use of features that depend on them may also be subject to their terms. We're not responsible for third-party services we don't control.

9. Availability

We work to keep the Service available but don't guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features, and we may perform maintenance that causes downtime.

10. The Service is provided "as is"

To the fullest extent allowed by law, the Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will meet your requirements or that results (including OCR text recognition and analytics) will be accurate.

11. Limitation of liability

To the fullest extent allowed by law, we won't be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim.

12. Your indemnification

You agree to defend and indemnify us against claims and costs arising from your use of the Service in violation of these Terms or the law, including claims related to staff data you entered without the right to do so or without giving staff required notices.

13. Termination and account deletion

You can stop using the Service and delete your account at any time from inside the app or by contacting us; deletion of your data is handled as described in the Privacy Policy. We may suspend or terminate your access if you materially breach these Terms or fail to pay. On termination, your right to use the Service ends; sections that should survive (such as data ownership, liability limits, and indemnification) continue to apply.

14. Changes to these Terms

We may update these Terms. If a change is material, we'll update the date above and notify you in the app or by email. Continued use after a change means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of the State of Louisiana, without regard to its conflict-of-laws rules. You agree to the exclusive jurisdiction of the state and federal courts located in Orleans Parish, Louisiana, for any dispute not otherwise resolved.

16. Contact

Questions about these Terms: [email protected]