Support
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Common questions
I forgot my password / can't log in.
Use the “Forgot password” link on the login page to get a reset email. If you don't get one within a few minutes, check spam, or send us a message below and we'll sort it out.
A staff member can't join our venue in StaffSide.
Invites expire after 7 days — send a fresh one from Staff > Invite in the dashboard. If they've already got the app, they should sign in with the same email the invite was sent to.
How do I add or remove a module?
Headroom is one flat price for every module. If something isn't showing up in your sidebar yet, message us and we'll flip it on for your venue.
How do I cancel or change billing?
Email us at [email protected] from your venue's account email and we'll take care of it directly — self-serve billing management is coming soon.
I found a bug.
Tell us what you were doing, what you expected, and what happened instead — screenshots help a lot. We read every message.
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